Privacy Policy

1. Introduction

ResidentCheckin.co ("we," "our," or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our wellness check-in service.

We comply with applicable data protection laws including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Facility information (for facility administrators)
• Resident information (name, room number, check-in preferences)
• Care circle contact information
• Payment information (processed securely through Stripe)

2.2 Information Collected Automatically

• Check-in response data and timestamps
• Call logs and response records (for safety monitoring)
• Device information and IP addresses
• Usage data and analytics (with consent)
• Cookies and similar technologies (see our Cookie Policy)

3. How We Use Information

We use collected information to:

• Provide daily wellness check-in services
• Contact residents via automated phone calls or SMS
• Alert care circle members or facility staff when necessary
• Maintain safety and security of our services
• Process payments and manage subscriptions
• Improve our services and develop new features
• Comply with legal obligations
• Send service updates and important notifications

4. Information Sharing

We do not sell personal information. We share information only:

• With designated care circle members: When a resident doesn't respond to check-ins
• With facility staff: For residents in assisted living facilities
• With service providers: Twilio (calls/SMS), Stripe (payments), SendGrid (emails)
• For legal reasons: When required by law or to protect rights and safety
• With consent: When you explicitly authorize sharing

5. Data Security

We implement appropriate technical and organizational measures:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response procedures

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information
• Portability: Receive your data in a portable format
• Opt-out: Decline certain uses of your information
• Withdraw consent: For consent-based processing

To exercise these rights, contact us at [email protected]

7. Data Retention

We retain information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements

Check-in records are retained for 90 days for active users. Account data is retained until deletion is requested.

8. Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect information from children.

9. International Data Transfers

We operate in the United States. Information may be transferred to and processed in the US. We ensure appropriate safeguards for international transfers.

10. Updates to This Policy

We may update this policy periodically. We will notify you of material changes via email or service notification.

11. Contact Us